About Us

Emma Warren-Brown is the owner and director of Duty of Care Pet Services UK. 

Emma started her career as a lecturer in 1999, specialising in Animal Science and Welfare.  She taught a range of animal-related subjects and managed various programmes of study at both Nescot and Merrist Wood Colleges.  During her career in the Further Education sector, she took on several senior management roles.

She has extensive knowledge and experience of a range of pet species, ranging from cats and dogs, to small mammals, to reptiles, to birds and fish.

Emma has a number of animal-related qualifications including:

  • BSc (Hons) Applied Animal Science
  • Canine Behaviour Counselling Certificate
  • BTEC First and National Diplomas in Animal Care
  • Pet Sitting Diploma
  • Pet First Aid Certificate
  • Microchipping Certificate (Issued by Micro-ID)

She holds a current Enhanced DBS Certificate (formerly CRB check).

Emma has conducted industry-updating at various establishments, including RSPCA Rehoming Centre and Hospital, Veterinary Surgeries, Veterinary Laboratories, Dog Groomers, Dog Trainer and Animal Behaviour Centre. 

Her passion for promoting animal welfare in education is enhanced in her roles as the Training Director for the Hybrid Breeders Association, as an Education Volunteer for The Blue Cross, and as a National Standards Verifier for BTEC Animal Care courses.

These qualifications and industry experience provide the ideal background and knowledge to take the very best care of your pet, with the highest standards of professionalism.

AS SEEN ON TV – Emma featured on the popular Channel 4 Series It’s Me or The Dog. She was described as “Britain’s Leading Dog Intelligence Expert” and conducted fun intelligent tests on various dog breeds in several episodes!


AS FEATURED ON BBC RADIO LONDON 94.9 – Emma discussed the Pet Alert scheme and Pet First Aid Kits on the Barking Hour with Jo Good


Our Vehicle

We will transport your pet safely and securely in our professionally converted vehicle (named Dexter).  We hold a Type 1 Animal Transporter Authorisation, issued by DEFRA (meeting UK and EU legislation). It is designed to cater for all pet species, and can transport several animals at once.  It is fully ventilated and designed for maximum safety, security and comfort.


We are fully insured with both public liability and animal transporter policies, issued by Cliverton, the leading pet industry insurance company in the UK.

What area is covered?

We operate in Mole Valley and surrounding areas (Cobham, Byfleet, Leatherhead, Chessington, Epsom, Dorking and Reigate) covering the following Surrey postcodes: KT9, KT10, KT11, KT14, KT17, KT19, KT20, KT21, KT22, KT23, KT24, RH2, RH3, RH4, RH5. If you require our services outside of these areas, give us a call to discuss your requirements.

What services are offered?

We are able to care for ALL species of pets (dogs, cats, rabbits, guinea-pigs, ferrets, chinchillas, small rodents, fish, reptiles, birds, chickens)

We offer a range of pet-care services such as Local Pet Taxi, Animal Ambulance, Nationwide Transportation, Microchipping and Pets-at-Rest Service.  Click on each Service Tab to find out more about each service and our prices.